PenaltiesandClaims·Management·Agent·Network
Amazon · 1P

To win with Amazon, you need your own system. Deduction for deduction.

PACMAN traces every Amazon deduction to the exact system failure behind it — and builds the case on the evidence Amazon respects.

  • AI agent team
  • 80+ checks
  • 40+ narratives
  • Combine ERP · WMS · EDI · VC · Carriers
Start My Audit
What's eating your margins?Shortages are huge — but just as much slips through the cracks, unnoticed.
Audit My Recovery
Are you paying commission on the 50%+ of shortages that auto-correct?Early, “real-time” filing inflates the success rate — and the commission.
Why PACMAN

Three reasons that set us apart.

01 · Intelligence

The data and causation Amazon will respect.

Our AI agent team of domain specialists reconstructs the full journey of every deduction, from order to cash — integrating across your WMS, ERP, EDI, carriers, and Vendor Central, running 80+ checks and testing 40+ narratives for what went wrong against the evidence, all on a cash-accurate basis. We collect overwhelming proof by stitching together the entire journey — combing data across the ordering, logistics, and finance chain, root-causing every error and its mitigation with evidence. Users get full visibility of progress, and all operations are handled by our team.

02 · Reality check

Your recovery service makes more money when you make mistakes.

Amazon auto-corrects more than 50% of shortages with no dispute filed. But recovery services pre-empt Smart Match — filing early, or in “real-time,” much ahead of the recommended 35 days — inflating their commissions and success rates. It's a built-in conflict of interest.

Others$6,400 incremental · $7,400 fee
PACMAN$22,400 incremental · $4,480 fee
Amazon self-correctClaim on self-correctReal recoveryLost
per $1M revenueRun your own numbers
Audit My Recovery
03 · Hidden deductions

We recover deductions no one else even finds.

Beyond the shortages everyone disputes, there's another pool — deductions buried in the gaps between your systems and Amazon's, that portal-only tools never surface. Recovery services claim none of it, because they can't see it. PACMAN cross-validates across all five systems, finds these, and wins back the majority — money that's purely incremental to whatever you recover today.

The Agent Network

Meet the team that runs
on top of your stack.

Two teams, 5+ specialists. Each team obsessed with winning back every unjustified deduction — and ensuring it never happens again.

01The Managers2
Oracle
The Investigator · reactive
D1
“Let’s investigate.”

Expert in Amazon processes and unique systems. Has seen 1000s of similar issues. Builds precise investigation plans — exactly what to check and where to look.

Terminator
The Sentinel · proactive
D2
“Let’s catch it before it costs you.”

Relentless robot working 24/7. Checks every potential fault point from order receipt through delivery. Always learning, always vigilant.

02The Specialists5 · one job, done perfectly
A1
Edith
EDI Analyst

Validates POs, confirmations, ASNs, invoices. Ensures perfect accuracy against ERP / WMS. Flags issues immediately.

Zero comms failures
A2
Catrina
Catalog Expert

Syncs all product data across ERP, Amazon VC, EDI, invoicing. Expert in currencies, EAN / IDs, case-packs.

Data integrity always
A3
Yasmin
ASN Analyst

Manages advance shipment notices. Tracks inventory dock-to-warehouse. Always checks the ASN matches WMS and carrier.

Shipment perfection
A4
Dexter
Delivery Analyst

Audits carriers, BOL / PRO, ASN accuracy. Tracks FC appointments. Hunts on-time delivery chargebacks.

Slayer of OTIF chargebacks
A5
Tim
Time-Keeper

Watches PO confirm windows, ASN cut-offs, down-confirm deadlines, EDD updates. Never late.

No deadline missed
Connects to the systems you already run
Who We Help

Who PACMAN is for.

PACMAN serves brands and manufacturers selling through Amazon Vendor Central (1P).

Programme
Amazon 1P
Vendor Central today. 3P in the pipeline.
Marketplaces
EU live
Beta complete for US, CA, JP and more — launching July ’26.
Channels
Coming soon to Walmart & Home Depot
Amazon live today. Contact us to join the beta.
How PACMAN operates

Fast. Hands-off.
Total visibility.

Built so a one-person team can run it — and so the C-suite can read it without a meeting. You grant access and PACMAN runs: no manual review, no spreadsheets, no chasing evidence — while one live view shows every deduction, claim, and recovery as it happens.

Recovery timeline
  1. 01
    Day 0
    Start your audit
    Sign up and connect Vendor Central, read-only. That’s the entire ask to begin — no integration work, no commitment, no card.
  2. 02
    Within a week
    Your 2-year audit, ready
    We pull 2 years across your marketplaces and hand you a clear picture: what Amazon has taken, where, and how much is actually recoverable.
  3. 03
    Week 2
    You give the go-ahead
    Like what you see? You grant access to your ERP, WMS, EDI, and carriers. The more sources we cross-validate, the higher the recovery — this is the step that compounds it.
  4. 04
    Weeks 5–10
    Recoveries land
    Each case negotiated on the evidence and causation Amazon respects — never a flood of weak claims to pad a number. The money starts coming back, and keeps coming.
    • Week 5First cases filed
    • Week 8First cash back in your account
    • Week 10Full 5-year backlog filed
  5. 05
    Ongoing
    Shift to prevention
    Recovery clears the past; prevention protects the future. We flag the system failure behind each deduction the day it appears — so the leak stops, not just gets refunded.
Inside the product

Amazon tells you what happened.
We tell you why.

We don't just tell you what Amazon took — we tell you the specific system failure that caused it. Multi-system ingest → AI analysis → evidence assembly → filing → root cause. We run it end to end; you don't chase evidence or file anything.

Mock UI · final product screens may vary
pacman.lotusailabs.com/recovery/q2-2026
Live
RECOVERED · YTD
$1,284,210
▲ 38% vs prior
CLAIMS IN FLIGHT
412
Avg cycle 14d
WIN RATE
82.4%
8,420 closed
ROOT-CAUSED
91%
of all deductions
Deduction stream
Auto-classified, evidence assembled, dispute drafted.
AllShortageRoutingCo-op
IDCategoryRoot causeAmountConf.Status
CB-44218ShortageWMS · ASN mismatch$4,820
96%
Recovered
CB-44219RoutingEDI · 856 timing$1,240
88%
Filed
CB-44221ComplianceCarrier · OTIF$612
81%
Filed
CB-44225Co-opERP · PO mismatch$9,120
73%
Drafting
CB-44230ShortageWMS · count$2,390
99%
Recovered
CB-44231PricingERP · cost file$815
0%
Non-disputable
System health
Five sources, cross-validated.
ERP
NetSuite
WMS
Manhattan
EDI
SPS
Carriers
FedEx · UPS
Vendor Central
SP-API
Root cause this week
ASN timing (WMS)
34%
PO/cost mismatch (ERP)
22%
OTIF (Carrier)
18%
EDI 856/810
14%
Other
12%

Illustrative only. Our proprietary dashboards are richer and more detailed. Book a demo to see it in action.

Pricing

You only pay for the recoveries you wouldn't get on your own.

We charge commission only on disputes we win incrementally. Amazon auto-corrects many shortages on its own — that money was always yours, so we never touch it. We earn only on what we recover beyond that.

You can compare recovery services' rates and quotes using our calculator.

You pay nothing until we recover · no platform fee

About us

Built by people who've been on the inside.

We don't just understand Amazon's portal. We understand Amazon's operations and systems — because we built and ran them. We've worked inside Amazon FCs — running receive lines at the dock, auditing problem receive buckets, running the data to trace root causes to the specific scan, count, and reconciliation failures behind them. 50+ Kaizens delivered across vendor operations and FC processes. That discipline and insight is now baked into how PACMAN functions.

  • FC Operations
    How fulfilment centres receive, scan, and reconcile inventory.
  • Ordering & Procurement
    How Amazon's ordering systems generate POs and match receipts.
  • Forecasting & In-Stock
    How demand planning affects PO timing and shortage claims.
  • Supply Chain Kaizen
    Continuous improvement methodologies for defect reduction.
  • Shortage Prevention
    The playbooks Amazon uses internally to reduce discrepancies.
  • Chargeback Programs
    How deduction and chargeback rules are written, governed, and applied.
  • Pricing Policies
    How price claims are generated and validated.
  • Commercial Negotiations
    How vendor agreements shape deduction exposure.

And recovery is just where we start — not where we end. We're building an Amazon Operating System: from winning deductions back, to stopping them before they happen.

Here is our vision
FAQs

Common questions.

If something's missing, write us at [email protected].

Get started

Plug us in. Keep the recoveries.

Two ways in — start your own audit, or have us audit the recovery you're already paying for.

Start My Audit

Under a week. No obligation. Direct access to our dashboard, your numbers, and custom pricing tailored to your deduction volume.

Audit My Recovery

Already paying a recovery service? We'll show you what they missed — the cases they fumbled, the proprietary categories they don't look for, and the fees they overcharged on money Amazon was always going to return.