To win with Amazon, you need your own system. Deduction for deduction.
PACMAN traces every Amazon deduction to the exact system failure behind it — and builds the case on the evidence Amazon respects.
- AI agent team
- 80+ checks
- 40+ narratives
- Combine ERP · WMS · EDI · VC · Carriers
Three reasons that set us apart.
The data and causation Amazon will respect.
Our AI agent team of domain specialists reconstructs the full journey of every deduction, from order to cash — integrating across your WMS, ERP, EDI, carriers, and Vendor Central, running 80+ checks and testing 40+ narratives for what went wrong against the evidence, all on a cash-accurate basis. We collect overwhelming proof by stitching together the entire journey — combing data across the ordering, logistics, and finance chain, root-causing every error and its mitigation with evidence. Users get full visibility of progress, and all operations are handled by our team.
Your recovery service makes more money when you make mistakes.
Amazon auto-corrects more than 50% of shortages with no dispute filed. But recovery services pre-empt Smart Match — filing early, or in “real-time,” much ahead of the recommended 35 days — inflating their commissions and success rates. It's a built-in conflict of interest.
We recover deductions no one else even finds.
Beyond the shortages everyone disputes, there's another pool — deductions buried in the gaps between your systems and Amazon's, that portal-only tools never surface. Recovery services claim none of it, because they can't see it. PACMAN cross-validates across all five systems, finds these, and wins back the majority — money that's purely incremental to whatever you recover today.
Meet the team that runs
on top of your stack.
Two teams, 5+ specialists. Each team obsessed with winning back every unjustified deduction — and ensuring it never happens again.
Expert in Amazon processes and unique systems. Has seen 1000s of similar issues. Builds precise investigation plans — exactly what to check and where to look.
Relentless robot working 24/7. Checks every potential fault point from order receipt through delivery. Always learning, always vigilant.
Validates POs, confirmations, ASNs, invoices. Ensures perfect accuracy against ERP / WMS. Flags issues immediately.
Syncs all product data across ERP, Amazon VC, EDI, invoicing. Expert in currencies, EAN / IDs, case-packs.
Manages advance shipment notices. Tracks inventory dock-to-warehouse. Always checks the ASN matches WMS and carrier.
Audits carriers, BOL / PRO, ASN accuracy. Tracks FC appointments. Hunts on-time delivery chargebacks.
Watches PO confirm windows, ASN cut-offs, down-confirm deadlines, EDD updates. Never late.





















Who PACMAN is for.
PACMAN serves brands and manufacturers selling through Amazon Vendor Central (1P).
Amazon tells you what happened.
We tell you why.
We don't just tell you what Amazon took — we tell you the specific system failure that caused it. Multi-system ingest → AI analysis → evidence assembly → filing → root cause. We run it end to end; you don't chase evidence or file anything.
| ID | Category | Root cause | Amount | Conf. | Status |
|---|---|---|---|---|---|
| CB-44218 | Shortage | WMS · ASN mismatch | $4,820 | 96% | Recovered |
| CB-44219 | Routing | EDI · 856 timing | $1,240 | 88% | Filed |
| CB-44221 | Compliance | Carrier · OTIF | $612 | 81% | Filed |
| CB-44225 | Co-op | ERP · PO mismatch | $9,120 | 73% | Drafting |
| CB-44230 | Shortage | WMS · count | $2,390 | 99% | Recovered |
| CB-44231 | Pricing | ERP · cost file | $815 | 0% | Non-disputable |
Illustrative only. Our proprietary dashboards are richer and more detailed. Book a demo to see it in action.
What brands are saying.
You only pay for the recoveries you wouldn't get on your own.
We charge commission only on disputes we win incrementally. Amazon auto-corrects many shortages on its own — that money was always yours, so we never touch it. We earn only on what we recover beyond that.
You can compare recovery services' rates and quotes using our calculator.
You pay nothing until we recover · no platform fee
Built by people who've been on the inside.
We don't just understand Amazon's portal. We understand Amazon's operations and systems — because we built and ran them. We've worked inside Amazon FCs — running receive lines at the dock, auditing problem receive buckets, running the data to trace root causes to the specific scan, count, and reconciliation failures behind them. 50+ Kaizens delivered across vendor operations and FC processes. That discipline and insight is now baked into how PACMAN functions.
- FC OperationsHow fulfilment centres receive, scan, and reconcile inventory.
- Ordering & ProcurementHow Amazon's ordering systems generate POs and match receipts.
- Forecasting & In-StockHow demand planning affects PO timing and shortage claims.
- Supply Chain KaizenContinuous improvement methodologies for defect reduction.
- Shortage PreventionThe playbooks Amazon uses internally to reduce discrepancies.
- Chargeback ProgramsHow deduction and chargeback rules are written, governed, and applied.
- Pricing PoliciesHow price claims are generated and validated.
- Commercial NegotiationsHow vendor agreements shape deduction exposure.
And recovery is just where we start — not where we end. We're building an Amazon Operating System: from winning deductions back, to stopping them before they happen.
Here is our visionField notes from the maze.
What Amazon's Smart Match actually does — and the big recovery opportunity it hides
Amazon Smart Match shortage explained: what the algorithm does, where it fails to pay out, and how to find the deductions that never surface as claims.
Does Amazon WePay Reduce Shortage Claims?
Does Amazon WePay reduce shortage claims? We ran these for years. Here's what LPR, PICS, IPCP and WePay really changed about how stock was received in the FC.
Amazon's big move on preventive shortage management: Receive Variance Dashboard (RVD)
Amazon's Receive Variance Dashboard (RVD) lets vendors fix shortages before invoice due. How it works, what to prove, and why the timing changes everything.
Plug us in. Keep the recoveries.
Two ways in — start your own audit, or have us audit the recovery you're already paying for.