You need your own system to match Amazon's. We're building it.
Running an Amazon vendor business is a daily compounding of four problems.
- 01
Speed
Amazon asks for hundreds of things and wants them yesterday. Miss one and you lose sales that don't come back.
- 02
Complexity
Stock, POs, terms, on-time delivery, cost prices, deals — an endless list, governed by rules that change faster than any team can absorb.
- 03
Data & systems
The signals that win arguments sit scattered across Vendor Central, WMS, ERP, EDI, and carrier portals — everywhere and nowhere at once.
- 04
Operational friction
Case-by-case filing, short windows, slow responses — every step a lever vendors push through by hand.
The worst of them is shortage claims, penalties, and chargebacks — applied granularly and precisely, but generically. Those rules never fit any one vendor's operational reality.
During my time at Amazon I watched vendors bleed margin on their Amazon business while Amazon optimised every basis point — their operations outmatched by the sophistication of Amazon's systems. They needed a system of their own.
From recovery to an operating system
PACMAN is the first product in a system of your own: a deductions and chargebacks platform, purpose-built for vendor operations. We train proprietary models on the operational data behind an Amazon vendor business — WMS, ERP, EDI, and carrier systems — then cross-validate the evidence against Vendor Central. It's a depth of cross-checking a human analyst or single-source portal tool simply can't reach.
But deduction recovery is where we start, not where we end. Most disputes are the downstream outcome of an error that crept in weeks earlier — by the time Amazon flags it, the money's gone. So instead of chasing cases after the fact, PACMAN will run a real-time intelligence layer across warehouse, carrier, EDI, ERP, and Vendor Central, continuously. Every cause it surfaces is a deduction that stops recurring. That's the road from recovery to prevention — and, beyond it, to an operating system for the whole vendor business.
Stop fighting deductions piecemeal. A platform manages every deduction — exhaustively, and continuously.
Talk to us
Other problems managing Amazon, and wondering if our Amazon system can help you? Selling into other retailers? We run an active beta program and we're always looking for operators to build alongside — tell us what you're up against.
Book a time, or email us.
Lotus AI Labs
Lotus AI Labs builds AI products that deliver real financial ROI in complex operations. PACMAN is the first. We're building toward an operating system for retail vendors — beyond Amazon, beyond deductions.
lotusailabs.com